Which of the following statements describes the accommodating conflict style?
•
One party will not resolve the conflict unless all parties agree to accommodate each other's needs.
•
One party seeks to accommodate his
...
Which of the following statements describes the accommodating conflict style?
•
One party will not resolve the conflict unless all parties agree to accommodate each other's needs.
•
One party seeks to accommodate his or her own needs over the needs of another.
•
One party behaves in a highly assertive manner.
•
One party helps to meet another's needs at the expense of his or her own needs.
CONCEPT
Accommodating
2
Which of the following statements about game theory in conflict resolution is true?
•
Game theory only accounts for strategic moves.
•
Game theory only accounts for gains.
•
Game theory only accounts for losses.
•
Game theory only accounts for relational aspects.
CONCEPT
Game Theory
3
Which of the following statements about restorative justice is true?
•
Restorative justice aims to keep the victims at a distance from the offender.
•
Restorative justice aims to reduce the likelihood of re-offense.
•
Restorative justice is only appropriate for major offenses.
•
Restorative justice has higher penalties than court.
CONCEPT
Restorative Justice
4
Unlike mediation, conciliation attempts to do which of the following?
•
Meet each party's needs through a collaborative effort
•
Gain concessions from each party to craft an agreement
•
Decide the outcome after reviewing the evidence in the case
•
Offer opinions and suggestions if asked by either party
CONCEPT
Conciliation
5
Which style of mediation can involve a mediator stepping out of his or her role as a neutral party to
decide an outcome?
•
Facilitative mediation
•
Transformative mediation
•
Evaluative mediation
•
Mediation-arbitration
CONCEPT
Different Styles of Mediation
6
At which stage of conflict do parties become fully aware of each other's role in their unmet needs?
•
Crisis
•
Discomfort
•
Tension
•
Incident
CONCEPT
Incident
7
Which of the following statements best describes the competing conflict style?
•
When using this style, one party seeks to convince the other party of the merits of his/her position through
debate.
•
When using this style, one party seeks to meet his/her own needs at the expense of another party's needs.
•
When using this style, one party seeks to achieve the mutual and respective goals of both parties.
•
When using this style, one party seeks to get his/her own needs met by attacking the other party.
CONCEPT
Competing
8
The way a person thinks of himself or herself is referred to as that person's __________.
•
nature
•
conflict style
•
in-group
•
identity
CONCEPT
Identity and Conflict
9
The avoiding style can be described as which of the following?
•
High in assertiveness and low in cooperativeness
•
Low in assertiveness and high in cooperativeness
•
Low in both assertiveness and cooperativeness
•
High in both assertiveness and cooperativeness
CONCEPT
Avoiding
10
The collaborating conflict style can best be defined as a style in which parties __________.
•
work jointly to try and meet all of each other's needs
•
compete for time and attention
•
work to make sure each party offers concessions to the other party
•
make an effort to meet each other's needs even if it means sacrificing some of their own needs
CONCEPT
Collaborating
11
Conflicts often move from one stage to another. This can be described as which of the following?
•
Intensifying or de-intensifying
•
Progressing or going backward
•
Rising or falling
•
Escalating or de-escalating
CONCEPT
Resolution and Post-Conflict
12
When is conflict the easiest to resolve?
•
When the parties request an intervention
•
At the end of the conflict
•
Conflict is easy to resolve at any stage.
•
At the earliest possible stage
CONCEPT
Discomfort
13
At which stage of conflict do parties start to adopt negative views of each other?
•
Misunderstanding
•
Incident
•
Pre-conflict
•
Crisis
CONCEPT
Misunderstanding
14
Which one of the following conflict resolution processes is most appropriate when parties are unable
or unwilling to meet together?
•
Restorative justice
•
Conciliation
•
Transformative mediation
•
Arbitration
CONCEPT
Resolution Processes Overview
15
In a conflict at the tension stage, which of the following behaviors would a mediator expect to see?
•
Active attempts between the parties to harm each other
•
Parties talking to others about the conflict in hopes of gaining allies
•
Members of the parties minimizing the significance of incidents between them
•
Unawareness of the parties’ relationship to each other
CONCEPT
Tension
16
__________ conflict would include external forces that impede parties' goals or the exercise of their
rights.
•
Values-based
•
Data-based
•
Structural
•
Relationship-based
CONCEPT
Types of Conflict
17
Which of the following is a result of the growth of ADR?
•
Lower rate of divorce among married couples
•
Increase in the use of mediation in divorce proceedings and neighborhood disputes
•
Less jail time for people who commit felony offenses
•
More focus on the emotional aspects of a conflict
CONCEPT
History of ADR and Conflict Resolution
18
Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which
was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently
became very intense, and a local reporter wrote a story about it.
During the interview with Franklin, the reporter asked how the conflict affected Franklin.
“Well," Franklin replied, "it's hard having people not talk to me or complain about me. But if I'm okay living
here, why should I care what other people think about how my house looks? It's MY property— I'm standing
up for the right to do what I want with it.”
In Franklin's point of view, what is the advantage of this conflict?
•
Not spending money
•
Being interviewed
•
Being talked about by his neighbors
•
Acting on values
CONCEPT
Advantages and Disadvantages of Conflict
19
In which stage of conflict are the parties unaware that their needs are not being met by one another?
•
Post-conflict
•
Misunderstanding
•
Discomfort
•
Pre-conflict
CONCEPT
Pre-Conflict
20
Parties using the compromising style of conflict resolution will seek to do which of the following?
•
Assert their needs and goals over the needs and goals of the other party
•
Accommodate others' needs at the expense of their own in order to resolve the conflict
•
Avoid dealing with conflict when the stakes are too high
•
Meet some of their own needs and some of the other party's needs when they are in conflict
CONCEPT
Compromising
21
Collaborative law is commonly used as a conflict resolution method for which type of dispute?
•
Law and property
•
Contractual
•
Divorce and family
•
Business
CONCEPT
Collaborative Law
22
Which of the following is considered the most intense stage of conflict?
•
Crisis
•
Tension
•
Misunderstanding
•
Incident
CONCEPT
Crisis
23
No one remembers what began the conflict between two neighboring families; however, their years of
hostility have occasionally become violent, such as when the two fathers got into a fist fight.
One afternoon, a lightning strike started a fire on one family's lawn. The fire spread rapidly, threatening both
homes. Members of each family called the fire department and rushed outside with buckets of water. The
oldest child in each family ran to get a garden hose to try and contain the fire.
Although the two families were in long-standing conflict, they worked together to contain the fire.
According to Realistic Conflict Theory, which of the following describes this action?
•
Superordinate goal
•
Risk
•
Resolution of their conflict
•
Victory for one family
CONCEPT
Realistic Conflict Theory
24
The Thomas-Kilmann Conflict Style Assessment is best known for doing which of the following?
•
Categorizing conflict approaches into seven different styles
•
Providing options for changing one's conflict style
•
Determining a person's conflict style
•
Rating conflict styles in terms of effectiveness
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