D072 Fundamentals for Success in Business Already Graded A

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Ability ✔✔Possession of the means or skill to do something Active listening ✔✔Giving the sender full, undisturbed attention with the intention of fully receiving his or her message Aggressi ... ve communicaton ✔✔Forceful communication style often carried out in a loud and hostile manner Assertive communicator ✔✔Productive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A) ✔✔A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leaveAttrition ✔✔The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic style ✔✔Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to effective communication ✔✔Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews ✔✔Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan, Channel ✔✔Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call Code of ethics ✔✔Guide that publicly sets out an organization's key values and ethical obligations Coercive power ✔✔Ability to take something away or punish someone for noncomplianceCommunication ✔✔Sharing understanding and meaning via oral, nonverbal, and written forms Communication style ✔✔Dominant way in which an individual interacts and exchanges information with others Consideration ✔✔The relationship-oriented behaviors of a leader Corporate culture ✔✔The attitudes, values, and standards of behavior that distinguishes one organization from another Corporate social responsibility (CSR) ✔✔Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Cultural alignment ✔✔Linking of organizational goals with the employees' personal goals Cultural diversity ✔✔The existence of a variety of cultural or ethnic groups within a workplaceCVF model ✔✔Framework for assessing organizational culture and organizational dynamics Design thinking ✔✔A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses Effective communication ✔✔When information transmitted is interpreted by the receiver in the way it was intended by the sender Emotional intelligence ✔✔The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional quotient ✔✔The level of a person's emotional intelligence, often as represented by a score in a standardized test Empathy ✔✔Being attuned and sensitive to the emotional states of others Employee-member-centered behaviors ✔✔Behaviors that focus on supporting employeesEQ ✔✔The level of a person's emotional intelligence, often as represented by a score in a standardized test Ethics ✔✔Principles that serve as a guide about how to behave Expert power ✔✔Power based on knowledge and special skill or experience Formal leaders ✔✔A person who is officially designated as the leader of a group Greenwashing ✔✔When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change Idealized influence ✔✔Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate Illegal-ethical ✔✔Dilemma in which the ethical choice would be in violation of established lawsIndividual contributori ✔✔An individual contributor is someone uses their personal skills to contributes to a team Individualized consideration ✔✔Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use Influence tactics ✔✔The way individuals attempt to influence one another in organizations Informal leaders ✔✔A person who is not officially appointed as the head of a group Information power ✔✔Power that stems from when a leader possesses knowledge that others need or want Initiating ✔✔The task-related behaviors of a leader inspirational appeals ✔✔Engage values, emotions, and beliefs to gain support for course of actionInspirational motivation ✔✔Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself Intellectual stimulation ✔✔Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization Intelligence ✔✔The ability to acquire and apply knowledge and skills intelligence quotient ✔✔A number representing a person's reasoning ability as compared to the statistical norm or average for their age Internal transparency ✔✔Degree to which an organization operates with openness, communication, and accountability International business culture ✔✔Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geographyJob-centered behaviors ✔✔Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources Journaling ✔✔Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns Knowledge ✔✔Facts, information, and skills acquired by a person through experience or education Laissez-faire style ✔✔A largely "hands-off" leadership style that provides considerable freedom to subordinates Leader ✔✔A person who holds a dominant position within a field and can exercise a high degree of control or influence over others Leadership ✔✔The activity of leading a group of people or an organization or the ability to do thisLeadership style ✔✔Manner and approach of providing direction, implementing plans, and motivating people Legal ✔✔An act that is allowed or is in conformity with the law of the land Legal-ethical ✔✔When the law and personal or organizational ethics are in accordance with each other Legal-unethical ✔✔Dilemma in which established laws are not in accordance or do not uphold the ethical choice Legitimate power ✔✔Power that comes from one's organizational role or position Locus of control ✔✔Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control Machiavellian ✔✔Cunning, scheming, and unscrupulousManager ✔✔An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them McKinsey 7-S ✔✔An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is too achieve its objectives and improve performance Mechanistic ✔✔Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions Meditation ✔✔Focusing all of your energy and attention on one specific area of the present moment Mindfulness ✔✔Consciousness of the present moment Morals ✔✔Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural grou [Show More]

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