BUSI 2003 Final Exam Week 6
• Question 1
4 out of 4 points
Symbols used within a typical flow-process chart include all of the following except:
Selected Answer:
a trapezoid, representing a work queue
...
BUSI 2003 Final Exam Week 6
• Question 1
4 out of 4 points
Symbols used within a typical flow-process chart include all of the following except:
Selected Answer:
a trapezoid, representing a work queue
Correct Answer:
a trapezoid, representing a work queue
Answer Feedback: (Fig. 6.5, pp. 117 - trapezoid is not a symbol key. The fifth symbol key is D for delay.)
• Question 2
4 out of 4 points
Which of the following matches between quality gurus and the guru's philosophy is incorrect?
Selected Answer:
Deming emphasized a philosophy of strict adherence to constant, non-adaptive quality standards through rigorous testing by a quality inspection department using statistical process control charts.
Correct Answer:
Deming emphasized a philosophy of strict adherence to constant, non-adaptive quality standards through rigorous testing by a quality inspection department using statistical process control charts.
Answer Feedback: (pp. 168 - Deming argued that management should cease its dependence on mass inspection to achieve quality and stress prevention of defects instead.)
• Question 3
4 out of 4 points
Outsourcing occurs when a firm moves work performed internally to another facility belonging to the same firm but in another country.
Selected Answer:
False
Correct Answer:
False
Answer Feedback: (pp. 228 - this is off-shoring and not outsourcing)
• Question 4
4 out of 4 points
Which of the following is not a qualitative approach to forecasting?
Selected Answer:
Box-Jenkins Method
Correct Answer:
Box-Jenkins Method
Answer Feedback: (pp. 246, Table 11.2 - Box-Jenkins is a quantitative approach)
• Question 5
4 out of 4 points
Which of the following is not a perpetual measure of service?
Selected Answer:
conformance
Correct Answer:
conformance
Answer Feedback: (pp. 162 - the five perpetual measures of quality are tangibles, reliability, responsiveness, assurance, and empathy.)
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