COMPLETE - Elaborated Test Bank for Organisational Behaviour - Inproving Performance and Commitment in the Workplace ED.8 by Jason Colquitt,Jeffrey LePine & Michael Wessen
TABLE OF CONTENTS
PART 1 Introduction to Org
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COMPLETE - Elaborated Test Bank for Organisational Behaviour - Inproving Performance and Commitment in the Workplace ED.8 by Jason Colquitt,Jeffrey LePine & Michael Wessen
TABLE OF CONTENTS
PART 1 Introduction to Organizational Behavior
CHAPTER 1: What Is Organizational Behavior?
CHAPTER 2: Job Performance
CHAPTER 3: Organizational Commitment
PART 2 Individual Mechanisms
CHAPTER 4: Job Satisfaction
CHAPTER 5: Stress
CHAPTER 6: Motivation
CHAPTER 7: Trust, Justice, and Ethics
CHAPTER 8: Learning and Decision Making
PART 3 Individual Characteristics
CHAPTER 9: Personality and Cultural Values
CHAPTER 10: Ability
PART 4 Group Mechanisms
CHAPTER 11: Teams: Characteristics and Diversity
CHAPTER 12: Teams: Processes and Communication
CHAPTER 13: Leadership: Power and Negotiation
CHAPTER 14: Leadership: Styles and Behaviors
PART 5 Organizational Mechanisms
CHAPTER 15: Organizational Structure
CHAPTER 16: Organizational Culture
SAMPLE QUESTIONS:
1) Define organizational behavior (OB). How does it differ from human resource management (HRM)?
2) According to the integrative model of organizational behavior, what are the two
individual outcomes? What are the goals of most workers? What are the goals of most managers? Do you feel the goals of the two align? Explain.
3) Briefly explain the importance of individual mechanisms featured in the integrative model of organizational behavior. Give an example for each.
4) Briefly explain the importance of group mechanisms featured in the integrative model of
organizational behavior. Give an example of each mechanism.
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5) You are asked to analyze two companies using the resource-based view of organizations and distinguish which company has more valuable resources.
6) Explain the Rule of One-Eighth.
7) Briefly describe the four different ways of knowing things. Give an example of each.
Which way do you believe provides the soundest explanation and most compelling support?
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8) You have been fired as a consultant to use the scientific method to evaluate a problem at a sandwich shop. The owner currently holds a belief about the root of the problem but has asked
you to take a closer look. You will need to deconstruct the scientific method process and
determine what, if anything, is needed to complete the process of testing the belief.
9) Briefly explain correlation.
10) What is meta-analysis?
11) ________ is a field of study devoted to understanding, explaining, and ultimately
improving the attitudes and behaviors of individuals and groups in organizations.
A) Organizational behavior
B) Strategic management
C) Behavioral research
D) Human resource management
E) Bureaucratic research
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12) Which of the following attributes have been identified as some of the worst behaviors exhibited by coworkers?
A) resisting even beneficial change
B) being first to arrive and last to leave
C) getting a job done without being managed
D) complaining about anything and everything
E) feeling an attachment to an employer for the long haul
13) Which of the following takes the theories and principles studied in OB and explores the practical applications of those principles in organizations?
A) human resource management
B) operations management
C) financial management
D) strategic management
E) economic research
14) Strategic management focuses on
A) the theories and principles studied in OB and explores the applications of those principles within organizations.
B) the corporate tactics and industry characteristics that affect an organization’s
profitability.
C) the satisfaction, emotions, and team processes found in OB.
D) the individual mechanisms that directly affect job performance and organizational commitment.
E) the degree to which employees feel that their company does business with fairness,
honesty, and integrity.
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15) When a firm expands into a new product segment, it is known as
A) cartelization.
B) product recall.
C) diversification.
D) monopolization.
E) product divestment.
16) OB research on job performance and individual characteristics draws primarily from studies in ______ psychology.
A) managerial and organizational
B) industrial and organizational
C) economic and organizational
D) economic and managerial
E) industrial and economic
17) Research on satisfaction, emotions, and team processes found in OB draws heavily from studies in
A) organizational sociology.
B) industrial psychology.
C) managerial sociology.
D) economic sociology.
E) social psychology.
18) A human resource management study might examine the best ways to structure training
programs to promote employee learning, whereas a(n) ________ study might explore the relationship between learning and job performance.
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A) strategic management
B) organizational behavior
C) job satisfaction
D) profitability
E) behavioral
19) Which of the following is a primary individual outcome of interest to organizational behavior researchers according to the integrative model?
A) organizational commitment
B) team processes
C) personality
D) culture
E) ability
20) Of the following, which is a primary individual outcome according to the integrative model?
A) team cohesion
B) job satisfaction
C) emotional skills
D) personality adaptability
E) job performance
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21) Three employees work for the same big-box store but have different mixes of individual mechanisms. Jimmy works in facilities. He does not mind going to work every day but feels the company should pay him more per hour. While the work is generally not stressful, Jimmy does not have much motivation to complete his daily duties quickly, so he spreads them out to fill the workday. Jimmy was trained to perform his tasks in a certain way, and he performs his job in the same manner today as he did on the first day of work.
Fatima works in door and window sales, and she enjoys not only selling but also talking about with customers. The job is not stressful, other than requiring her to stand most of the day. The store’s commission motivates Fatima to sell as much as possible and to offer suggestions to most customers. However, she is not entirely sure the commission accounts are being figured correctly
and has begun to personally track her sales every day. Fatima feels that each customer interaction
helps her to sharpen her customer-evaluation skills, allowing her to make intuitive decisions about which items to push to which customer.
Paola works as a human resource manager and enjoys her job. She was promoted from office assistant and is thankful that she spends most of her day at her desk. Her position as manager
means that she has to handle employee problems. That part of the job causes some stress to her
personal skills, but she is motivated to improve her skills and do well in the job. Paola trusts her
supervisor and the company as a whole but feels the company lacks in employee training, and at times she feels adrift on what tasks she is responsible for.
Given this information, which of the following statements is more likely to be true?
A) Paola has the best chance of achieving high individual outcomes in both job
performance and organizational commitment.
B) Jimmy has the best chance of achieving high individual outcomes in both job
performance and organizational commitment.
C) Fatima has the best chance of achieving high individual outcomes in both job
performance and organizational commitment.
D) Fatima has the lowest chance of achieving high individual outcomes of both job
performance and organizational commitment.
E) Paola has the lowest chance of achieving high individual outcomes of both job
performance and organizational commitment.
22) According to the integrative model of organizational behavior, motivation, trust, justice,
and ethics are
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A) organizational mechanisms.
B) individual mechanisms.
C) individual outcomes.
D) group mechanisms.
E) group outcomes.
23) Which of the following is an example of an individual mechanism from the integrative model that directly affects job performance and/or organizational commitment?
A) Peggy is an extrovert, which may account for her position as top salesperson.
B) Jamal’s daily job exceeds his physical capacities, and he is becoming depressed due to
the strain.
C) Ken is in a work group with a particularly difficult coworker, and he is considering
asking for a transfer.
D) Haru was hesitant about his new job when he learned that all decisions pass through
one person, a surly department head.
E) Diane possesses the cognitive ability to work the sales floor, but she lacks the emotional skills necessary for working with the public.
24) Which of the following reflect(s) the degree to which employees feel that their company
does business with fairness, honesty, and integrity?
A) trust, justice, and ethics
B) personality and ability
C) job satisfaction
D) team processes
E) motivation
25) Which of the following is the term used when employees’ psychological responses to job
demands that tax or exceed their capabilities?
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A) job performance
B) leadership style
C) job satisfaction
D) ability
E) stress
26) Which of these individual mechanisms captures what employees feel when they think
about their job and doing their day-to-day work?
A) job performance
B) job satisfaction
C) personality
D) ability
E) stress
27) As Shontay gains experience, she obtains job knowledge and uses this knowledge to
manage her employees effectively. Which individual mechanism is referred to in this statement?
A) learning and decision making
B) trust, justice, and ethics
C) personality and ability
D) team processes
E) motivation
28) Which of the following individual characteristics illustrated in the integrative model of
OB reflect the various traits and tendencies that describe how people act, with commonly studied
traits including extraversion, conscientiousness, and collectivism?
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A) trust, justice, and ethics
B) learning and decision making
C) personality and cultural values
D) job performance and organizational commitment
E) organizational structure and organizational culture
29) In the integrative model, the individual characteristic ________ includes cognitive abilities, emotional skills, and physical abilities.
A) personality
B) ability
C) cultural values
D) trust
E) motivation
30) Which of the following is an example of a group mechanism?
A) ability
B) motivation
C) trust, justice, and ethics
D) organizational commitment
E) team characteristics and diversity
31) Which of the following group mechanisms summarizes how teams behave?
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A) team characteristics and diversity
B) team personality
C) team responsibilities
D) leader styles and behaviors
E) team processes and communication
32) Which of the following captures the specific actions that leaders take to influence others at work?
A) leader influence and negotiation
B) leader styles and behaviors
C) leader cultural values
D) leader personality
E) leader power
33) Which organizational mechanism illustrated by the integrative model captures “the way
things are” in an organization?
A) organizational leadership
B) organizational culture
C) organizational structure
D) organizational ability
E) organization size
34) Organizational ________ is the organizational mechanism in the integrative model that dictates how the units within the firm link to other units
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