Systems Analysis and Design > QUESTIONS & ANSWERS > Service Now CSA – Overview. Questions and answers. 100% Accurate. Rated A (All)

Service Now CSA – Overview. Questions and answers. 100% Accurate. Rated A

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Service Now CSA – Overview. Questions and answers. 100% Accurate. Rated A What is ServiceNow? - ✔✔ServiceNow is a cloud-based platform deployed in a browser that contains applications and d ... ata that can vary by instance and user, automating common business processes. Name 3 ways can ServiceNow help an organization? - ✔✔(1) Automate manual repetitive setup tasks (2) Manage core IT processes (3) Standardize service delivery Is ServiceNow just for ITSM? - ✔✔It has its roots in IT Service Management, but can now be used across an organization to encompass the entire enterprise, and can be leveraged to build custom applications. What does ESM stand for? - ✔✔Enterprise Service Management What is a PaaS? - ✔✔Platform as a Service. Which is a cloud-based computing model that provides the infrastructure needed to develop, run and manage applications. What is an instance? - ✔✔A single implementation of the ServiceNow platform. Where is an instance hosted? - ✔✔Usually in one of the ServiceNow Data Centres around the world, unless a customer requires to host it themselves. What are the characteristics of a ServiceNow instance? - ✔✔(1) Indep [Show More]

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