WGU C846 Questions and Answers with Complete Solutions

Document Content and Description Below

WGU C846 Questions and Answers with Complete Solutions Architecture ✔✔The structure of a system or IT service, including the relationships of components to each other. Service acceptance crite ... ria (SAC) ✔✔A set of criteria used to ensure that an IT service meets its functionality and quality requirements. Service design ✔✔A phase in the service lifecycle. Service design includes the design of the services, including governing practices, processes, and policies required to realize the service provider's strategy. Its objective is to facilitate the introduction of services into supported environments. IT service provider ✔✔A service provider that provides IT services to internal or external customers. Operational-level agreements (OLAs) ✔✔An agreement between an IT service provider and another part of the same organization that assists in the provision of services. Service improvement plan (SIP) ✔✔A formal plan to implement improvements to a processor IT service. Service-level agreement (SLA) ✔✔A written agreement between the IT service provider and customer. A service-level agreement describes the IT service, documents service-level targets, and specifies the responsibilities of the IT service provider and the customer. Service-level requirements (SLR) ✔✔A customer requirement for an aspect of an IT service. Service-level requirements are based on business objectives and used to negotiate agreed servicelevel targets. Underpinning contracts (UC) ✔✔A contract between an IT service provider and a third party. The third party provides goods or services that support the delivery of an IT service to a customer. Availability management ✔✔The process responsible for ensuring that IT services meet the current and future availability needs of the business in a cost-effective and timely manner. Business continuity management (BCM) ✔✔The business process is responsible for managing risks that could seriously affect the business and ensuring that critical business functions can be made available following a major disruption, within the timeframe the business requires. Business continuity management defines what will be required from its IT service provider in terms of IT service continuity management. Business impact analysis (BIA) ✔✔Business impact analysis is the activity in business continuity management that identifies vital b [Show More]

Last updated: 2 years ago

Preview 1 out of 14 pages

Buy Now

Instant download

We Accept: