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CLA practice exam Questions and Answers A jewelry store is an example of what type of facility? - Correct AnswerRetail Outlet The main productivity metric for logistics is efficiency is order ... fulfillment. True or False? - Correct AnswerTrue A factory that makes hand tools is an example of what type of facility? - Correct Answerproduction facility Inventory including all the materials being currently worked on is referred to as which type of inventory? - Correct AnswerWork in process (wip) In supply chain logistics, "demand" is a customer's need for a particular product, service or component. - Correct AnswerTrue What is a SKU? - Correct AnswerStock keeping unit Places where materials are stored for future use are: - Correct AnswerWarehouses Two logistics students, Mark and Sarah, are discussing warehouses and distribution centers. Mark says that errors made in the receiving department do not effect other departments. Sarah says that receiving is a critical function because it is the first step in a typical warehouse/distribution center operation. Which student - Mark or Sarah - is correct? - Correct Answersarah is correct Two logistics students, Mark and Sarah, are discussing expectations of warehouses today. Mark says that warehouses are expected to execute more transactions in less time. Sarah says that warehouses are expected to handle and store more items. Which student - Mark or Sarah - is correct? - Correct AnswerBoth are correct What class of fire extinguisher is used to fight fires of wood, paper or plastic? - Correct AnswerClass A Which of the following is the federal agency devoted to workplace safety? - Correct AnswerOSHA In addition to OSHA compliance, companies may use additional guidelines from other agencies to enhance their safety policies and procedures. - Correct AnswerTrue State governments may enforce their own workplace safety standards as long as they are "at least as effective" as OSHA standards. - Correct AnswerTrue Red safety signs are usually used to depict: - Correct AnswerDanger Employees are not responsible for helping to ensure safety in the workplace. - Correct AnswerFalse The science of designing and arranging tools people use is called - - Correct AnswerErgonomics Exhaust fans, open windows and air conditioning systems are examples of good: - Correct AnswerVentilation What color is most often used for safety signs, such as first-aid stations? - Correct AnswerGreen Which of the following federal agencies studies the causes of workplace injuries and illnesses? - Correct AnswerNIOSH Proper ventilation is an important part of fire prevention. - Correct AnswerTrue In logistics, the most common PPE is: - Correct AnswerBoots Environmental conditions such as heat, cold, noise and lighting do not affect workplace safety. - Correct AnswerFalse Operating checklists for equipment can be provided by the equipment's manufacturer or by an employer. - Correct AnswerTrue Preventive maintenance is dealing with a malfunction after is has occurred. - Correct AnswerFalse You should hold the load close to your body when carrying a heavy load. - Correct AnswerTrue What federal agency issues standards about PPE usage? - Correct AnswerOSHA What type of PPE is used to protect workers from falling objects? - Correct AnswerHard hats Two logistics students, Mark and Sarah, are discussing material handling equipment. Mark says that hand trucks are most useful when large quantities of products need to be moved in a short amount of time. Sarah says that pallet jacks are used to move pallets and can be manual or electric. Which student - Mark or Sarah - is correct? - Correct AnswerSarah is correct What is an advantage of a gas truck over an electric truck? - Correct AnswerIt can carry a heavier load Which of the following is an example of specialized material handling equipment? - Correct AnswerCarton clamp Which of the following material handling equipment can be a portable or stationery device that lifts a platform to the height of the trailer or railcar dock to pick up the load? - Correct AnswerScissor lift Which of the following is an example of manual material handling equipment? - Correct AnswerHand truck What is the most common type of equipment in most large distribution centers? - Correct AnswerFork lift Which of the following statements is true about lift trucks? - Correct AnswerGas trucks can handle heavier loads than electric trucks Which of the following material handling equipment lifts the operator with the load, allowing the operator to pick less than full pallet loads from rack locations? - Correct AnswerOrder picker The groups within a logistics facility that have access to a wider range of computer programs include the inventory control department, shipping and receiving clerks, and warehouse supervisors. - Correct AnswerTrue Which type of team focuses on a single major issue of concern within a given process? - Correct AnswerProject team Clarity about roles and responsibilities is NOT essential to achieving team goals. - Correct AnswerFalse When problem solving, which step involves determining why the problem is occurring? - Correct AnswerAnalyzing the problem Which problem-solving step calls for the team to examine the strengths and weaknesses of each alternative solution? - Correct AnswerChoose the best solution When problem solving, which step involves constant review and evaluation? - Correct AnswerMonitoring progress When problem solving, which step involves creating a schedule and assigning tasks? - Correct AnswerImplementing the solution Defining the problem clearly is NOT necessarily the first step in finding a solution. - Correct AnswerFalse What are the four steps in the PDCA cycle? - Correct AnswerPlan, Do, Check, Act The systematic examination of a quality systems carried out by an independent reviewer is called: - Correct AnswerQuality audit Which part of the PDCA cycle involves indentifying potential improvements? - Correct AnswerPlan What type of audit is requested by someone from outside the company? - Correct AnswerExternal audit What type of audit would be used to prove that a company quality program meets ISO 9000 standards? - Correct AnswerThird party audit Designing a process that is capable of meeting quality standards is called: - Correct AnswerQuality planning Quality Control is the process used to ensure that products meet or exceed customer expectations and are delivered on time and without damage. - Correct AnswerTrue The Japanese term, kaizen, means: - Correct Answercontinuous improvement Personnel security can be provided by measures such as identification badges and voice recognition. - Correct AnswerTrue Two logistics students, Mark and Sarah, are discussing the environmental impact of logistics activities. Mark says that recycling is one way that companies can work to have less of an impact on the environment. Sarah says that recycling is the process of collecting products that would otherwise become waste and using them to make another product. Which student - Mark or Sarah - is correct? - Correct AnswerBoth are correct All advance manifests must be submitted at least 24 hours before loading regardless of the mode of transportation. - Correct AnswerFalse Two logistics students, Mark and Sarah, are discussing docks. Mark says that enclosed docks must have adequate ventilation and drainage to ensure the safety of drivers and loaders. Sarah says that inside an enclosed dock, the dock area can be either flush or open. Which student - Mark or Sarah - is correct? - Correct AnswerBoth are correct Which of the following may be elements of a security system at a distribution centre? - Correct Answernone of the above Two logistics students, Mark and Sarah, are discussing docks. Mark says that in the U.S., flush docks are the most commonly used today. Sarah says that flush docks provide the most security and protection from the elements. Which student - Mark or Sarah - is correct? - Correct Answermark is correct A hazmat is a substance or material capable of posing an unreasonable risk to health, safety and property when transported. - Correct AnswerTrue Which of the following regulates industrial waste disposal? - Correct AnswerClean water act Which mode of transportation mode is required to submit an Advance Manifest 24 hours before loading? - Correct Answerwater Which one of these software programs stores such information as: customer contacts, communications tracking, and order history? - Correct AnswerCustomer relations management system What is the most common barcode symbol? - Correct AnswerUPC Which technology uses infrared or laser scanners to read Universal Product Code (UPC) labels? - Correct AnswerBar Codes Spreadsheets, like Microsoft EXCEL, are rarely used by logistics workers. - Correct AnswerFalse Which of the following is used for real-time vehicle tracking, load, route optimization, and load cost estimates? - Correct AnswerTransportation management system The Internet and Electronic Data Interchange (EDI) allows a customer's computer to communicate directly with a supplier's computer 24 hours a day, seven days a week. - Correct AnswerTrue Which problem-solving step calls for the team to examine the strengths and weaknesses of each alternative solution? - Correct AnswerChoose the best solution Which of the following describe internal communication (select all that apply)? - Correct Answerwith coworkers, with supervisors, with other shift Two logistics students, Mark and Sarah, are discussing communication in the logistics environment. Mark says that when writing or speaking it is important to consider your audience. Sarah says that you should always double check documents for accuracy. Which student - Mark or Sarah - is correct? - Correct AnswerBoth are correct Most service failures in logistics can be traced back to breakdowns in communication. - Correct AnswerTrue If you do not understand what a speaker is saying, you should interrupt them to seek clarification. - Correct Answerfalse Two logistics students, Mark and Sarah, are discussing communication in the logistics environment. Mark says that most service failures in logistics can be traced back to breakdowns in communication. Sarah says that many communication problems are the result of small mistakes, such as speaking to quickly, but they can lead to costly errors. Which student - Mark or Sarah - is correct? - Correct Answerboth are correct When speaking, how can you ensure that your listener understands your message? - Correct AnswerAsk if they have any questions __________________ are programmed with artificial intelligence to recognize and learn from their surroundings and make decisions independently. - Correct AnswerAutonomous robots Industrial Internet of Things can be used: - Correct AnswerTo track assets such as equipment and inventory as well as people The value of ___________________ is to authenticate that an individual is who they claim to be via fingerprint, voice, iris and retina or even blood and DNA. - Correct AnswerBiometrics The process used to determine how many people are needed on a given day to process orders is also referred to as: - Correct AnswerThe process used to determine how many people are needed on a given day to process orders is also referred to as: What is the key function of the shipping department? - Correct Answerloading What is the process of assigning products to the proper location in a warehouse - Correct AnswerStocking A car factory is an example of what type of facility? - Correct AnswerProduction facility It is possible for a shock of 100 volts to be more deadly than one of 10,000 volts. - Correct AnswerTrue Safe lifting practices include (select all that apply): - Correct AnswerUsing angled shelving Using legs to push up the load Using team lifting Your power zone is located: - Correct Answerbetween mid thigh and mid chest Heavier, bulkier containers should be stored on the floor so they can be lifted from the ground. - Correct AnswerFalse Which characteristics of a team best ensures that workers have current knowledge and skills? - Correct AnswerTraining Training offered to students and workers at an off-site location such as a college is called: - Correct AnswerExternal training What is the quality control system that focuses especially on eliminating waste? - Correct Answerlean What type of audit is conducted by someone from within the company to ensure that a quality system is being followed? - Correct AnswerInternal audit Two logistics students, Mark and Sarah, are discussing hazmats. Mark says that a hazmat is a substance or material capable of posing an unreasonable risk to health, safety and property when transported. Sarah says that hazmats include hazardous wastes and marine pollutants. Which student - Mark or Sarah - is correct? - Correct Answerboth are correct FAST is a trade initiative between which of the following countries? - Correct AnswerCanada, Mexico and U.S. What type of computer application is used to edit and format a document? - Correct AnswerWord processing Which of the following are important guidelines for effective speaking (select all that apply)? - Correct AnswerConsider your audience use appropriate tone Which of the following are important guidelines for effective writing (select all that apply)? - Correct Answerconsider your audience proofread When it comes to cost savings and reducing the total cost of training, the choice is ____________ - Correct AnswerRemote learning What does SOP mean? - Correct AnswerStandard Operating Procedure What class of fire extinguisher is used to fight grease and oil fires? - Correct AnswerClass B [Show More]

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