Communications MSSC Test Prep

Communications MSSC Test Prep The sender needs to understand that miscommunication is the normal state of the communication process, especially the first attempt. - ✔✔True The receiver recognizes the sounds the sender ...

Communications MSSC Test Prep The sender needs to understand that miscommunication is the normal state of the communication process, especially the first attempt. - ✔✔True The receiver recognizes the sounds the sender is making and transforms them into words and ideas in his own mind. What is this process called? - ✔✔Decoding Which of the following is NOT part of an "I" statement? - ✔✔Accusation Feedback is a special message sent by the receiver. - ✔✔True Finishing the speakers sentences demonstrates how closely you are following what she's saying. - ✔✔False Which of the following is NOT a category of noise? - ✔✔Feedback While listening the receiver should ______________. - ✔✔Suspend judgement Which of the following is a strength of written communication? - ✔✔Creates a record _______________ is the process we use to transfer our ideas into symbols that can be understood by the receiver. - ✔✔Encoding Which of the following is a weakness of electronic communication? - ✔✔Doesn't transmit emotional content Which of these is a weakness of written communication? - ✔✔No immediate feedback Which of the following is NOT a strength of spoken communication? - ✔✔Allows you to reach information overload What is the special responsibility of the Receiver? - ✔✔To not make negative assumptions While the Sender is speaking, the Receiver should __________. - ✔✔Focus on content After you've finished listening, you should __________. - ✔✔Ask the Sender for clarification Which of the following is a strength of spoken communication? - ✔✔Allows for instant feedback Communication is a process by which we assign and convey meaning in an attempt to create shared what? - ✔✔Understanding Which of the following describes a type of psychological noise? - ✔✔Thinking someone isn't smart enough to understand You should listen closely and try to catch all the speaker's verbal mistakes. Is this statement TRUE or FALSE? - ✔✔False When the Receiver is fully involved and taking full responsibility for the success of the communication process, she is engaged in what? - ✔✔Active listening What is the process that helps you choose a language the Receiver will understand? - ✔✔Filtering Where does a message begin? - ✔✔In the Sender's mind In the communication model, what degrades the message accuracy? - ✔✔Noise Communication begins with the formation of an idea. Is this statement TRUE or FALSE? - ✔✔True Who is responsible when the communication process fails? - ✔✔Both parties to the process Which part of the communication process helps overcome the negative effect of noise? - ✔✔Feedback The emotional content of a message should be ignored. Is this statement TRUE or FALSE? - ✔✔False Which of the following is a strength of electronic communication? - ✔✔Large amounts of information can be transmitted very fast Which of the following is an example of non-verbal language? - ✔✔frown Noise can interfere with the message. Is this statement TRUE or FALSE? - ✔✔True What's the single largest obstacle in the way of effective communication? - ✔✔Always thinking miscommunication is the other person's fault The Receiver's decoding job is easier than the Sender's encoding job. Is this statement TRUE or FALSE? - ✔✔True When people cross their arms, it could mean __________. - ✔✔They're defensive Who initiates the communication process? - ✔✔The sender What do we mean when we say a message has been encoded? - ✔✔It has been converted into symbols we can see or hear What is the most important responsibility of the Sender? - ✔✔brainstorming Which of the following is NOT an example of the Receiver fulfilling his role and giving good feedback? - ✔✔Assuming he understood everything The medium can be as important as the message. Is this statement TRUE or FALSE? - ✔✔True