Business > EXAM > IPPS-A CRM Agent Facing - Case Management 1 questions and answers 100%correct (All)
IPPS-A CRM Agent Facing - Case Management 1 questions and answers 100%correct
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Who has the ability to view a case upon creation? (Select all that apply) The Member for which the case was created The HR Professional or Agent who created the case An interested party who has bee ... n added to the case An HR Professional may escalate, deescalate, or reassign a case _____. to any provider group according to organizational SOPs or business rules To search for a viable solution to resolve a case, an HR Professional may_____. (Select all that apply) enter key words associated with the search option browse the library via FAQ search Frequently Used Solutions In order to view documentation regarding their case sent by the HR Professional working the case, the Member must _____. log into IPPS-A to access their case to view the documentation In order to reopen a case, its current status must be: (Select all that apply) Closed - Resolved Closed - Canceled The URL on the HR email correspondence enables the Member recipient to access their case _____. directly via Self-Service A case may be cancelled for these reasons: (Select all that apply) The Case was created in error It is a duplicate case [Show More]
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