SHRM-CP Study guide Questions and Answers Graded A

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Fishbone Diagram ✔✔Is used to map out a list of factors that affect a problem or desired Outcome Numerical Rating ✔✔Is a quantifiable measure of desired performance, and it serves as a target ... for improvement. Organizational Needs Assessment ✔✔Where is the training needed in the organizational level? It defines the KSAs required as the organization prepares for the future. Organizational Development (OD) ✔✔Is a complex strategy intended to change the beliefs, attitudes, values, culture and structure of organizations so that they can better adapt to new technologies, markets, and challenges. Organizational Development methods are employed to improve Organizational Effectiveness (OE). Scatter diagram ✔✔Quality tool that shows possible relationships between two variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience and income level) Sample return ✔✔A measureable outcome as a result of a developed initiative. ( [Show More]

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