Professionalism and Ethics Chapter 7 Q&A with Complete Solution

in order to be effective in business, it is necessary to identify what? - ANSWER core business values that are important and ensure values are ingrained in everyday business practice. the values are how the business meas ...

in order to be effective in business, it is necessary to identify what? - ANSWER core business values that are important and ensure values are ingrained in everyday business practice. the values are how the business measures success. different ways to measure success - ANSWER -some business will see themselves as effective/successful if they are creative and innovative, regardless of achievements succeeded. -outperforming competitors, even if bending a few rules -difference that the business can make on the lives of people and not making profit as a dominant focus -different for every business ethical theories - ANSWER -principle -consequence -utilitarian -narrative -virtue -deontology principle based theory - ANSWER a set of values or rules determine if an action is ethical or not. different people have different principles/values. consequence based theory - ANSWER the outcome will determine whether the action is ethical or not. when does the action become less important than the consequence? utilitarian based theory - ANSWER focuses on the outcome/consequence of the action, but states that if the outcome benefits the majority of the group, the actions are justifiable narrative based theory - ANSWER using stories, folklore, organizational culture (common beliefs) to illustrate to people what is acceptable or not. narrative stories don’t take a stand on what is right or wrong but the reader tells the story to the listener for them to decide what is right and wrong. virtue based theories - ANSWER judges a person based on their character and reputation rather than an individual action Deontology - ANSWER upholding one’s obligation to society- action is ethical ethical behavior is just a component of - ANSWER being professional ethical behavior means a person will - ANSWER -be honest and act with integrity -act in a socially acceptable way -do what is right, not financially or easy rewarding a professional person will - ANSWER -ensure current knowledge/skills and committed to a lifelong learning field. -share knowledge to develop other employees -exercise good judgement-ethical -reliable by honoring commitments -accept accountability is mistake made, not shifting blame or lying -punctual, late is disrespect -appearance matches high standard -appropriate language, no swearing -personal issues left at home batho pele - ANSWER framework to ensure professional and ethical service delivery in the public service in south Africa what was is first introduced by - ANSWER Mandela administration 8 principles of batho pele - ANSWER consultation service standards access courtesy information openness and transparency redress value for money consultation - ANSWER -help you plan -hear what the people of the country has to say and what their needs and demands are. -discussions, survey, AGM (stakeholders) tools to gather information which can be used when government policies such as IDPs are developed/implemented. IDP - ANSWER Integrated Development Plan service standards - ANSWER -improving standards because of competitors -service standards should be monitored on a daily basis to determine if satisfaction levels of citizens are high -level of service delivery is measured against international benchmarks to ensure professional, ethical and good standard service delivery access - ANSWER -increase people’s access to public services, especially the ones with no access yet. -improve empowerment of south African people and higher standard of living courtesy - ANSWER courtesy, consideration and respect for others leads to better communication, service delivery and helps eliminate negative perspectives of public services relevant information - ANSWER information about government department and service delivery issues should be shared with the public service employees so if a question is asked, a sufficient reply will be awarded to the customer accountability and openness - ANSWER gov employees at national, regional and international level should be responsible and accountable for how resources are utilised and applied. the public has responsiblity to ask questions where the public service has to respond with honesty. redress - ANSWER -when service delivery doesn't meet the required standard, there should be mechanisms for redress. -a quick resolution of the issues. -complaints are a way to improve quality and service. value for money - ANSWER the public servant should be able to provide the correct information and always strive to be efficient and reduce costs. citizens want value for money why was the batho pele principles developed - ANSWER to ensure professional and ethical behavior by public servants in order to support the constitutional vlaues constitutional values - ANSWER -using/applying state resources efficiently during service delivery -not adhearing to discrimination or bias, be fair to all citizens -state departents respecting needs of people -transparency, accepting accountability types of unethical behavior adressed in COC - ANSWER bibery, corruption, fraud confidentiality of records insider trading how to adress conflict how to report problems respect for business property use of company resources difference between code of conduct and code of ethics - ANSWER - set of rules that helps people when they have to make decisions -while a code of conduct will guide peoples actions (conduct) code of ethics - ANSWER -describes the principles that the business considers as important when decisions are made. -honesty, respect for others, obeying the law, respecting nature and accountability