You want to design a new online learning experience to improve on the online classes that have
typically been offered. In other words, you want to create a synchronous experience (i.e.,
students and faculty are present
...
You want to design a new online learning experience to improve on the online classes that have
typically been offered. In other words, you want to create a synchronous experience (i.e.,
students and faculty are present at the same time) but you think you can do better than the
platforms that are currently available, such as Zoom.
a. What conceptual model would you use to describe your idea at a high level? Provide that
model, explain what type of model it is, and explain your idea.
b. Using the clinical model of attention, describe the level of attention you would most
likely require of students in your new design, and then explain whether you think that
level is very demanding or not.
c. How might preattentive processing be used as part of your new design to enhance the
user’s (student or instructor) experience? Explain your idea.
d. Give one example each of an adaptive and adaptable function that might be introduced
into your new system to improve usability.
Question 2
Consider the following notes from your fly on the wall observations of an office employee. All
of the notes have been labeled under activities. The goal of your data gathering approaches at
this stage is to understand what frustrations employees have with their platform.
A (activities)
1. The employee opened their email but then they realized that there has been an update
and they were confused as to how to send a new message, as the new layout did not
match what they are used to
2. They eventually figured it out, but then when it came to sending an email, they put in
Diaz Nunez rather than Darwin Nunez in the senders list; they realized that before they
got to writing the body of the email and fixed it
3. Before sending the email, they got a message on their phone from their manager;
unfortunately, they then forgot to mention something important in their email and had to
send another one
The employee keeps responding to requests for help from their new co-worker and have
to go over to their cubicle to help that other person figure out the system
a. Which of these observation notes might be placed under a different category in the
AEIOU framework? Refer to the note(s) by number and explain your reasoning.
b. Use a cognitive framework of your choice to explain some of the design or cognition
problems you see here.
c. You now want to use the GEMS framework to analyze these observation notes.
i. Underline each error/mistake you identify and provide its specific name next to it.
ii. Suggest a display design principle from the Wickens, Nielsen, or Shneiderman
principles that might help prevent one or more of these errors/mistakes.
d. Following from these observations, you decide to conduct unstructured interviews with
the employees at this company, whom you met as part of the observations.
i. What kind of recruitment sampling is this? Justify your answer and specify the
pros and cons of this approach.
ii. Around how many participants do you estimate you would need to get meaningful
results in this case? Explain your reasoning
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