MAA NHA Certification
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
first-c
...
MAA NHA Certification
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
first-class mail, priority, or standard? - ✔✔Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination
of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
referral? - ✔✔Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
patient to ask the provider about alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers. - ✔✔Advise the patient to ask the
provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a
stroke? CHF; CVA; MI; or MS? - ✔✔CVA (means Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
providers cell phone payment. - ✔✔Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me secured with a
lock and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad. -
✔✔the provider's prescription pad.
Which of the following is the abbreviation for an electroen
[Show More]