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CMAA NHA Certification Exam LATEST UPDATE – with COMPLETE SOLUTION

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An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or s ...

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? Correct Answer: Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? Correct Answer: Obtaining prior authorization Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask the provider about alternatives; seek out a clinical MA to explain alternatives; Provide the patient with alternate providers phone numbers. Correct Answer: Advise the patient to ask the provider for alternatives. Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF; CVA; MI; or MS? Correct Answer: CVA (means Cerebrovascular accident AKA stroke) Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell phone payment. Correct Answer: Postage owed for an equipment delivery When performing closing procedures for the day, which of the following must me secured with a lock and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad. Correct Answer: the provider's prescription pad. Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB Correct Answer: EEG An MAA observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. Correct Answer: FRAUD A patient receives an EOB stating services will not be covered because of Out-of-pocket medical expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount; Coinsurance. Correct Answer: Deductible.

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