MAA 100 Final Exam

MAA 100 Final Exam 7 things that must be collected when taking a phone message - ✔✔ 1. Date and time of call 2. To who the call is for 3. Caller's name 4. Telephone number 5. Nature of the call 6. Message and the ...

MAA 100 Final Exam 7 things that must be collected when taking a phone message - ✔✔ 1. Date and time of call 2. To who the call is for 3. Caller's name 4. Telephone number 5. Nature of the call 6. Message and the action to be taken 7. Your name or initials Four other names for an encounter form - ✔✔Fee slip, charge slip, super bill, and fee ticket What must the MA do when scheduling numerous return appointments for a patient - ✔✔Schedule the appointment at the same time, on the same day, each week Who is generally responsible for taking care of insurance calls - ✔✔MA assistant, receptionist, and MA The MA/MAA must prepare the office according to particular tasks. Please name at least three task associated with opening the medical office, and three tasks associated with closing the medical office - ✔✔Checking answering machine, check charts and arrange the charts in chronological order, and check supplies and gather any needed supplies and equipment. Secure all doors and windows, lock-up all confidential patient information as well as any controlled substances, and check all exam rooms as well as restrooms When talking on the phone to a patient and the second line rings, what must the MA do before placing that person on hold - ✔✔Ask the patient to hold and wait for a response If three patients are scheduled at 1:00pm. and they are seen according to their arrival, this type of scheduling is called? - ✔✔Wave If a person is seen at the physician's office on a first come first serve basis, this type of scheduling is called? - ✔✔Open office hours Define clustering - ✔✔Scheduling patients by grouping patients together with the same or similar problems or needs The original chart belongs to the - ✔✔Physician or the facility The information in the chart belongs to - ✔✔Patient List steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record - ✔✔Draw a line through the error, make the correction, date and initial List steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record - ✔✔Draw an electronic line through the error, make the correction, date and initial What is the HIPAA Act concerned with - ✔✔Confidentiality of patients records The consumer protection act is also known as - ✔✔Truth - in - lending Act What the does Truth-in-Lending Act say - ✔✔When a bill is made in more than four installments, a written disclosure must be completed What does NSF stand for and what does it mean - ✔✔Nonsufficient funds. There is not enough money available to cover the amount of the check What type of enforcement is used when a check is stamped "for deposit only" - ✔✔Restrictive endorsement What is the purpose of using an out guide - ✔✔To locate the chart by recording where the chart has been taken and the time and date When is it okay to leave patient information from the physician on the patient's voicemail - ✔✔When patient indicates their preference that it is okay to do so Name a type of bank account that has the highest rate of interest earned on all accounts - ✔✔Money market account List information that is listed on a monthly bank statement - ✔✔Balance, checks paid, withdrawals, deposits, account number, name, and any other information that was not posted on the last statement If Dr. Cooks has two patients with the same name Warren Mitchell and one is a Warren Mitchell MD, how would you index the names for filing? - ✔✔Mitchell, Warren and Mitchell, Warren, MD True or false: POMR is a method of record is arranged by a group of colors and numbers - ✔✔False, POMR is the method of record keeping according to numbers True or false: A non-consecutive filing record is arranged by a groups of colors and numbers? - ✔✔True What are the four steps to balancing petty cash - ✔✔Establishing the fund, tracking, balancing, and replenishing petty cash Name the priority of order in which patients should be seen starting with the most important to the least important - ✔✔Emergency-life threatening, serious/urgent - non life threatening, angry/irate patient, and scheduling appointments What organization oversees guidelines for exposure control for bloodborne pathogens - ✔✔OSHA - Occupational Safety and Health Administration What should a MA do when taking a call from an irate patient - ✔✔Stay calm, listen and pay attention to what the patient has to say, take down the information, and let the patient know you will refer the information to the physician When should the payment policy be explained to the patient - ✔✔At the time of service or when scheduling the appointment per the telephone Define adjustment - ✔✔A change in a posted account A matrix is used for what purpose in a medical practice - ✔✔To mark off times when a physician is unavailable Who is responsible for assigning appropriate diagnosis and/or procedural codes on the encounter form after treatment of a patient - ✔✔The physician Shana CMA answers Jayde Greens call. Mrs. Green wants to talk to Dr. Cooks and tell her that she is doing much better after taking the prescribed medications for the last five days. How should the CMA handle the call? - ✔✔Take down the information, and let the patient know that will be given to the physician List the type of calls that should be handled by the physician - ✔✔Other physicians, physician family members, STAT reports, abnormal test results, and attorneys Identify the different types of checks - ✔✔Certified, cashiers, travelers, voucher, electronic check, and money order Certified check - ✔✔Verifies that there is enough money to cover the amount of the check Cashiers check - ✔✔Drawn against an account that guarantees the amount Travelers check - ✔✔Must be signed when purchased Vouchers check - ✔✔Attached to a stub that explains the payment activity Electronic check - ✔✔Allows for faster processing and other added conveniences Money Order - ✔✔Guaranteed by a third party In a medical office, how often are bank deposits made - ✔✔Daily In a medical practice, what is an operating budget used for - ✔✔Financial aspects used to maintain and manage the medical practice If an employee is paid bi-weekly by their employer, how many paychecks will they receive in a year? - ✔✔26 Under HIPAA, covered entities can disclose patient medical information without patient consent for what reasons - ✔✔Treatment purpose, to obtain payment, and to public health authority when required by law Americans with Disability Act is concerned with discrimination against what individuals - ✔✔Disabled individuals List seven pieces of information listed on an encounter form - ✔✔Account number, date of service, diagnostic codes, procedures, procedure codes, balance, amount paid, and physician signature Postings - ✔✔A listing of financial transactions on a ledger Payables - ✔✔Money by the physician to the vendor Account - ✔✔Patient financial diary Day-End Summary - ✔✔Analyze and balance financial data Receivable - ✔✔Money owed to the physician from the patient Guarantor - ✔✔The person identified as responsible for payment of the bill Receipts - ✔✔Proof of payment Petty cash - ✔✔Cash fund used for small office expenditures W-4 - ✔✔Form furnished by employer to new employees to show the number of withholding allowances that they will claim W-2 - ✔✔Forms furnished by employer to each employee from whom income or Social Security tax has been withheld Blanket bonds - ✔✔Covers all employees in a medical practice Assets - ✔✔Property owned by the physician or medical practice Income statement - ✔✔Profit and expense report SS-4 - ✔✔Application for an Employer Identification Number SS-5 - ✔✔Application for a Social Security Number Chapter 7 bankruptcy - ✔✔Relieve all of financial debt obligations expect for if the patients owes the federal government, state government or city governments Chapter 13 bankruptcy - ✔✔Reorganization of patient's finances under the supervision and approval of the courts. Chapter 13 bankruptcy is a debt repayment plan. Medical bills are usually last to be paid Skip - ✔✔A patient who moves and leaves no forwarding address and has an unpaid bill Properties owned by the business in a double-entry bookkeeping system are called - ✔✔Assets The "pegboard system" is also known as what - ✔✔Write-it-once system What is the purpose of a tickler file - ✔✔It is used as a reminder system