CMP Practice Test Questions | 171 Questions & Answers

CMP Practice Test Questions ____ is a property-wide wireless communication system that is controlled within the facility but not necessarily lined to the public internet. - ✔✔VLAN Guest rooms adapted for persons with ...

CMP Practice Test Questions ____ is a property-wide wireless communication system that is controlled within the facility but not necessarily lined to the public internet. - ✔✔VLAN Guest rooms adapted for persons with disabilities should have: - ✔✔a sink mounted at least 29" from the floor According to IACET, how many contact hours of participation must be present in CEU programming? - ✔✔10 You want to be able to quickly tabulate an evaluation of the meeting. Which type of data should you collect? - ✔✔quantitative data You should budget _______ of the accommodations budget to ensure attendees with disabilities can fully participate. - ✔✔5 to 7 percent What is not a broad component of an integrated marketing plan? - ✔✔the printed material Zulu time is: - ✔✔another term for Greenwich Mean Time Foodservice in which waiters allow guests to serve themselves from a platter presented from their left is called: - ✔✔Russian banquet service Foods are cooked table side and served on platters to seated guests who serve themselves. - ✔✔Restaurant Russian service ISDN is a computer term that stands for - ✔✔Integrated services digital network Which of the following meetings would most likely have the highest percentage of pre-registered attendees? - ✔✔corporate training meeting In a large rectangular meeting groom, the set-up that will make the best use of the space is: - ✔✔put the speaker in the middle of the long wall so that rows can be angled When working with volunteers, the coordinator should schedule at least _____ to cover assigned tasks on site, to guard against attrition and poor performance - ✔✔30% more than needed What is a funnel flight? - ✔✔Flight with one flight number requiring a change of planes or an intermediate stop IN order to determine how many people you can comfortable place in a meeting room of 3000 square feet theaters style with a head table, you should divide the entire square footage by - ✔✔11 Airlines negotiate comp staff travel at the most common ratio of - ✔✔based on volume of business generated by the meeting When should the EG be sent to planning partners? - ✔✔No later than one month in advance If multi site inspections are planned, several site inspections should be conducted ______ - ✔✔at about the same time of year as your meeting will take place If you wish to book a hotel room that includes breakfast and dinner, which type of plan should you get? - ✔✔Modified American Plan When planning an international event, which is the most important aspects? - ✔✔knowing the profile of the attendees What is lift? - ✔✔The number of available seats on flights to a given destination Standard video images have _____ lines of resolution. - ✔✔525 The first step in developing the marketing plan after the goals and objectives have been set is to: - ✔✔determine your target audience International meeting is: - ✔✔any meeting or event for which at least 15% of attendees reside outside the host country When playing the "Star Spangled Banner" at opening ceremony, ____ - ✔✔the American flag should only be placed stage right Equipment storage area at a show site is called a ___ - ✔✔bone yard What is the most cost-effective method of shipping that would ensure a date-sensitive arrival? - ✔✔van lines 20 cups - ✔✔1 gallon of coffee at 6.5 oz/cup 1 bottle of wine - ✔✔4.5 glasses (1/2 bottle per person) Ratio of bartenders if arriving in intervals - ✔✔1 per 100 Ratio of bartenders if arriving as a group - ✔✔1 per 50 Ratio of bartenders with hosted bar - ✔✔1 per 75 Ratio of bartenders with cash bar - ✔✔1 per 100 Ratio of cocktail servers - ✔✔1 per 50 Ratio of wine stewards - ✔✔1 per 5 tables with wine service at dinner Ratio of wait staff (most hotels) - ✔✔1 per 32 Ratio of wait staff for French or Russian service - ✔✔1 per 16 Ratio of attendant for breakfast buffet - ✔✔1 per 100 Ratio of of registration clerks - ✔✔1 per 100 Internal or external: members - ✔✔internal Internal or external: attendees - ✔✔external What internal depts or roles are considered key for majority of events? - ✔✔finance, procurement, technology + legal/risk management Stakeholder terminology applied to corp. event: Meeting for all national store manager for a major retail company to launch a season range of products - ✔✔Event Stakeholder terminology applied to corp. event: Maximize sales of new range of products during a limited period - ✔✔Objective Stakeholder terminology applied to corp. event: Most senior person in the sales and marketing function at the board level - ✔✔Event owner Stakeholder terminology applied to corp. event: national sales and marketing manager - ✔✔Budget owner Stakeholder terminology applied to corp. event: regional managers, store managers, and vendor reps - ✔✔Attendees Stakeholder categories: should be monitored, but does not require extensive communication. This group might include local businesses in the area around the event. - ✔✔Low interest, low influence Stakeholder categories: Should be kept updated and involved in the planning process with a goal of keeping them satisfied and interested. Might include budget owner. - ✔✔Low interest, high influence Stakeholder categories: very interested in event, but little direct influence upon it. Should be keep informed of event plans. Might include volunteers - ✔✔High interest, low influence Stakeholder categories: heavily affect by and who are also interested in the event. Significant time should be allocated to managing relationships in this group. Might include event ower - ✔✔High interest, high influence What three factors most frequently affect the success of an event? - ✔✔1) Failure to identify key processes and assign ownership. 2) Failure to apply a robust improvement approach that builds an understanding of fundamental root causes of the problems. 3) Failure to measure the right things. Four ways to maintain positive long-term relationships with event stakeholders: - ✔✔1) communication 2) recognition (group over individual) 3) conflict resolution 4) legal consideration What are the three steps of the design thinking process? - ✔✔Inspiration Ideation Implementation Understand the challenge the event will solve - ✔✔inspiration Generate ideas and solutions to the challenge - ✔✔ideation Carry out the ideas and solutions created - ✔✔implementation Name the principle of event design: Understand the needs of the audience through a direct consultation on the design of the event - ✔✔collaboration Name the principle of event design: Consider the event from the attendee perspective to design one that is meaningful and memorable - ✔✔experience Name the principle of event design: Define clear, measurable objectives to determine the event's ROI - ✔✔assessment and evaluation Name the principle of event design: Design the event to connect with the audience physically, intellectually, and emotionally - ✔✔meaningful engagement Name the principle of event design: Determine the best schedule for learning (formal and informal) and what should occur before, during and after the event - ✔✔Distributed learning What methodology focuses on the top meeting objectives and the meeting formats and designs to create an event for better learning, networking and motivation for the attendees? - ✔✔meeting architecture A lecture of dialogue - ✔✔seminar An informal meeting - ✔✔colloquium A meeting of experts in a particular field - ✔✔symposium participant-led conferences where everyone who attends contributes a demonstration or session, or otherwise volunteers in a way to contribute to the event - ✔✔BarCamp a method to increase audience participation by dividing attendees into discussion groups, each reporting the group's findings and opinions during a following plenary - ✔✔buzz session an intense, hands-on, learning experience in which a limited number of attendees participate directly in learning a new skill or tackling an issue - ✔✔workshop an interchange between inner circle debating an issue and an outer circle of observers. Individuals may move from one circle to the other - ✔✔fishbowl Level 0 Objectives (Phillips ROI) - ✔✔STATISTICS, SCOPE, VOLUME *Measure event basics (# of attendees, costs, etc) *NOT attendee reaction i.e. Sell 200 trade show booths at a rate of $1500/booth Level 1 Objectives (Phillips ROI) - ✔✔REACTION AND PERCEIVED VALUE (AND PLANNED ACTION) *Track attendee reaction to the event and intention for follow-up action *refers to satisfaction level i.e 80% of attendees would recommend this conference to others Level 2 Objectives (Phillips ROI) - ✔✔LEARNING *Measures what participants learned during the program *Address the knowledge, skills, opinions, etc *Should specify what the meeting attendee will be able to do at the end of the meeting i.e. Score 75 out of 10 or better on a new sales strategy quiz given at the end of the meeting Level 3 Objectives (Phillips ROI) - ✔✔APPLICATION AND IMPLEMENTATION/BEHAVIOR *Measure HOW attendees will apply what they learned AFTER the program *Should be outcome-based, clear and specific i.e. Achieve 75% of action plan developed at a meeting with 3 months of the meeting Level 4 Objectives (Phillips ROI) - ✔✔IMPACT AND CONSEQUENCES *Addresses the profession or business result grained *Considers the changes to the busies,s such as productivity, revenue and employee engagements *Measures personal, professional or business impact the meeting ie Increase sales from existing customers by 5% within 9 months of the meeting Level 5 Objectives (Phillips ROI) - ✔✔ROI *Addresses what/how much a stakeholder will gain in relation to the investment made in the meeting *Measure the ratio of business impacts to meeting costs *Net monetary benefits/meetings costs x 100 *ie Achieve a 25% ROI within 12 months of the meeting Level 6 Objectives (Phillips ROI) - ✔✔INTANGIBLES *measures the benefits from an event that can't or shouldn't be converted into monetary values, such as leadership skills or customer satisfaction Average drink consumption: per person, per hour - ✔✔2-2.5 Average drink consumption: per person, per 1.5 hours - ✔✔3-3.5 Average drink consumption: male - ✔✔2.87 Average drink consumption: female - ✔✔2.4 Meeting room size: reception - ✔✔9-19 square feet per person (for standard bar and hors d'oeuvres; no stage, etc) Meeting room size: theater (less than 60 people) - ✔✔12-13 sq feet/person. Allows 24" between rows Meeting room size: theater (more than 300 ppl) - ✔✔10-11 sq feet/person. Allows 24" between rows Meeting room size: schoolroom (general) - ✔✔17-22 sq. feet/person Meeting room size: schoolroom (60 ppl or less) - ✔✔22-23 sq. feet/person Meeting room size: schoolroom (60 ppl +) - ✔✔20-21 sq. feet/person Meeting room size: schoolroom (300 ppl +) - ✔✔17-18 sq. feet/person Meeting room size: Rear projection - ✔✔1/4 total square footage Theater style bullets - ✔✔-most facilities provide 20" which is insufficient -side aisles at least 4' wide or 6' per ADA *if 10+ rows, 6' wide *if 30+ rows, 8' wide -chairs should be a min 2" apart, preferably 4-6" apart -max 14 chairs in center section Screen height: 5 foot principle - ✔✔minimum distance from floor to bottom of screen Screen height: 2 by 8 principle - ✔✔ie 10' high x 8' wide first row no closer than 2x height last row no further than 8x screen height Screen height: distance from projector to screen - ✔✔1.5x width of the screen screen width ratios: overhead - ✔✔1:1 (ie 8 x 8) screen width ratios: multi image - ✔✔1:3 (ie 6 x 18) screen width ratios: slide - ✔✔2:3 (ie 6 x 9) screen width ratios: 16mm/video - ✔✔3:4 (ie 9 x 12) ceiling heights: minimum ceiling heights - ✔✔screen heights + 4-5 feet ceiling heights: convention centers - ✔✔20-50 feet high ceiling heights: hotels - ✔✔12-35 feet high quick set - meeting to banquet - ✔✔crescent rounds with 5 feet in between quick set - general session to concurrent - ✔✔theater setup with center aisles ADA requirements: hallways + corridors - ✔✔36" wide ADA requirements: exit doors - ✔✔at least 32" wide; double doors 48" wide ADA requirements: elevator doors - ✔✔32" clearance ADA requirements: parking spots - ✔✔1 ADA space per 25 or provide curbside valet ADA requirements: budget for disabilities - ✔✔5-7% of overall accommodations budget ADA requirements: schoolroom setup - ✔✔6' between rows; min 36" -42" table space for wheelchair ADA requirements: theater setup - ✔✔5' between rows; min 36" - 42" tablespace for wheelchair ADA requirements: aisles - ✔✔6' wide ADA requirements: banquets - ✔✔1/5-2 seats per wheelchair ADA requirements: buffet aisles - ✔✔36" clearance Exhibit booths: 2X's Rules - ✔✔used to calculate gross square feet -net square feet (needed for booths) x 2 (spaced need for aisles = gross square feet -gross square feet divided by 2 = net square feet How much gross square feet for 100 10x10 booths? - ✔✔10 x 10 standard booths = 100 sq feet x 100 booths = 10,000 square feet x 2 = 20,000 square feet Floor load - Ground Floor - ✔✔300 pounds or more per square feet Floor load - upper floor - ✔✔50 pounds per square foot minmum booth types: standard in-line - ✔✔10x10 (can be up to 3 in a line); backwall max height is 8'3" booth types: perimeter wall booth - ✔✔backwall max height 12' tipping rule of thumb - ✔✔1-1.5% of your total facility or hotel budget When planning a meeting that includes children's activities, what should be the primary concern? - ✔✔The organization's liability insurance is current. Creating an event volunteers program begins with: - ✔✔Defining volunteers' roles and responsibilities Dais - ✔✔a low platform for a lectern, seats of honor, or a throne When writing promotional materials for an educational conference, what is not important info to include to generate interest? - ✔✔learning outcomes and applied knowledge to be gained For a show anticipating 45 booths of the most common linear booth size, a 500 square foot bookstore, and a 2500 square food demo area, how much gross square footage should be booked? - ✔✔12,000 Calculate booth space required: 45 booths x (10x10 per booth) = 4500 for booths double the amount for aisles 4500 x 2 = 9000 Add space for bookstore and demo 9000 + 500 + 2500 = 12,000 What does the PCO offer that an experienced meeting managers in the US wouldn't already have? - ✔✔They serve as custom brokers PCO - ✔✔Professional Congress Officer - familiar with laws and regulations of the country under consideration If there are a large number of attendees who use wheel chairs, what percentage of the room will be lost? - ✔✔10% Rectangular meeting room with dimensions of approx 40 feet (12m) wide and 60 feet (18m0 deep. Which of the following is standard seating capacity of this room setup theater style? - ✔✔200 To solve, calculate the square footage = 40 ft x 60 ft = 2400 square feet for theater about, 12 square feet per person capacity = 2400 square feet/12 square feet per person = 200 people How much regular coffee should be ordered for an all-male group of 250 at a morning break during a multi-day conference? - ✔✔7.5 gallons Multiply attendance by 60% and divide by 20 to determine cups of coffee needed cups of coffee = 250 attendees x 60% = 150 cups Since there are 20 -6 oz cups per gallon, divide answer above by 20 gallons of coffee = 150 cups/20 cups per gallon = 7.5 gallons What is the first step in planning a meeting or event with staff and/or volunteers? - ✔✔Develop job descriptions for each position, regardless of whether the role is to be filled by staff, by a volunteer, or outsourced For a high-level dinner, the ratio may be as high as 1 server to XX guests. - ✔✔1 server to 10 guests The distance from the projector to a 9 x 12 screen should be? - ✔✔18 feet Distance should be 1.5 times the width of the screen. 12 x 1.5 = 18 feet Gantt chart - ✔✔provides a graphical illustration of a schedule that helps to plan, coordinate, and track specific tasks in a project. Gantt charts can be created using spreadsheet software. A conference has fixed costs of $50,000 and a variable costs of $75 pp. What registration fee should be charged to achieve a $2000 profit with 1000 paying attendees? - ✔✔$127 ((2000+50000)/1000) + 75 = 127 After collecting data from MPIs annual convention, the meeting professional tallied up each survey question to determine the percentage of responses. 80% of the guests answered that they like the location and 34% stated the breaks needed additional food choices. What type of data collection did the meeting professional use? - ✔✔Quantitative data allows comparison of data by assigning ranks or scores by determining averages and frequencies of responses Registration fee - ✔✔[(fixed costs plus profit)/number of attendees] + variable costs = reg fee What is the first step of the assessment process? - ✔✔Consider what invites risk When showing slides, the criterion for determining the farthest seat from the projection screen is how many times the height of the projected image? - ✔✔8 - The back row of the audience should be not more than eight times the height of the screen Which type of screen should you choose for a very narrow front row? - ✔✔Beaded Your director of meetings has offered a sponsor brand placement during the opening session. Which of the following could you consider using to fulfill commitment? - ✔✔Gobo - a fabricated insert called a gobo can be inserted to further shape the light or to project a logo for branding purposes The affective domain includes which of the following attributes? - ✔✔attitudes values beliefs priorities feelings Psychomotor domain - ✔✔responding effectively to unexpected experiences The effective meeting marketing plan should contain which of the following items? - ✔✔situational analysis, market segmentation, and marketing and distribution channels Associations typically hold trade shows for what essential purposes? - ✔✔to make a profit that contributes as much as 30% of the association's annual income Provides protection against claims involving bodily injury and property damage. Consider a high limit. It protects the business from damage or loss that occurs on business premises. - ✔✔Commercial general liability/public liability Insurance to cover gaps in coverage under the primary insurance policies - ✔✔umbrella policies Require all contractors to provide a certificate of insurance showing that they carry worker's compensation (or employer's liability). - ✔✔independent contractor liability If a group rents or charters buses, cars, boars, or aircraft there is substantial liability. - ✔✔additional insured What % over the guarantee, or covers, does a venue usually set chairs for at an event? - ✔✔5- 10% Why is a plated meal better for a function with presentations? - ✔✔It allows better control of timing and traffic flow. How do event professionals typically supply confirmation of service details to suppliers? - ✔✔ESG - event specifications guide What is the most important criteria to consider when selecting a site? - ✔✔Goals and objectives Pro Forma Invioce - ✔✔A packing list on which a shipper describes what is being shipped including the quantity, value, weight, and dimensions Temp Import License - ✔✔Exhibition material whos temp import status exempts payment of duties and taxes on arrival US Export License - ✔✔Gov't doc that permits the licensee to engage in the export of designated goods to certain destinations. ATA Carnet - ✔✔An international customs document that permits duty-free and tax-free temporary import of goods for up to one year. It eliminates or reduces VAT charges, customs fees, and bond fees. Value-added Tax (VAT) - ✔✔A tax that is added to a product at each step of manufacturing and marketing process reflecting value which has been added to the product by processing. Applies to all EU countries, Switzerland, and others like China, India, Mexico and New Zealand. Cost, Insurance, freight (CIF) - ✔✔A pricing term indicating that thees costs are included in the quoted price Temporary Import Bond (TIB) - ✔✔When materials are not for sale and are admitted on a temporary basis w/o paying any duty. i.e. Exhibit materials SMARTER - ✔✔Specific Measurable Attainable Relevant Time-based Ethical Reported Quantitative - ✔✔data assigning ranks, scores determining averages, frequencies Qualitative - ✔✔descriptive record of participant observations of behavior (participants answer in their own words) Subvention - ✔✔common in int'l market. Financial support provided by host destination or gov't as an incentive to event organizers. European Plan - ✔✔Room rate only- NO meals French Service - ✔✔specific items are prepared and served tableside- think "Flambee". Not good for large groups English Style - ✔✔also know as Family style- large platters of food on the table and guests help themselves English Breakfast - ✔✔same as full buffet with the addition of action station for omelets or crepes Dram Shop Law - ✔✔refers to liquor liability by the host of venue- organization should purchase liquor liability insurance and liability should be addressed in the contract. Know that TIPS and CARE are programs venues use to train their people for reduced liability in alcohol issues. Round table maximums - ✔✔60 inches- 9 people 66 inch- 10 people 72 inch- 11 people Ratio for average banquet service - ✔✔1 banquet server for every 20 guests Common carrier - ✔✔handles crated materials