MOPAR > QUESTIONS & ANSWERS > MOPAR EXAM22 - Understanding Mopar Services (Rated A+) (All)

MOPAR EXAM22 - Understanding Mopar Services (Rated A+)

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MOPAR EXAM22 - Understanding Mopar Services (Rated A+) Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and filter change, tire rotation, fluid top off and ______. ✔✔complimentary multi-point inspection The Mopar Vehicle Protection (MVP) _______ plan provides extended, Stellantis-backed coverage on more than 5,000 components. ✔✔Maximum Care How many years of complimentary maintenance do Wagoneer retail customers receive with the Wagoneer Client Services program? ✔✔5 years Which of the following is NOT available on the Mopar.com website? ✔✔Ability to lock/unlock the vehicle Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and which other service? ✔✔Fuel delivery Express Lane Service departments are back by which brands? ✔✔Mopar, Pennzoil, Magneti Marelli Which customers are eligible to receive Ownership benefits? ✔✔All customers How can you ensure that your customer has completed their enrollment setup before leaving the dealership? ✔✔Have the customer perform an action using their vehicle's phone app Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or the ______. ✔✔Roadside Assistance phone number How can you help customers manage unexpected vehicle expenses? ✔✔Recommend applying for the DrivePlus Mastercard Stellantis Roadside Assistance is available 24 hours a day, ______ a week. ✔✔7 days _______ is an Ownership benefit that helps customers track the status of a repair, see details of their work order and interact with their Service Advisor in real-time. ✔✔Service Status Where can you find VIN-specific information about available Connected Services and radio features? ✔✔Owner Support Plus When should you help your customer complete the enrollment process for their vehicle's benefits? ✔✔Before they leave the dealership Using the data from _______, dealerships can proactively reach out to customers for their specific Service and Sales needs. ✔✔connected vehicles ________ is responsible for taking care of every customer who visits your dealership. ✔✔Everyone Which of the following is NOT true about Connected Services? ✔✔Free subscription for 3 years Which of the following is NOT true about the DrivePlus Mastercard? ✔✔Limited cashback on Mopar purchases Jeep Wave and Wagoneer Client Services are available _________. ✔✔24 hours a day, 7 days a week The focus of Mopar Customer Care is ______. ✔✔People The Jeep Wave program is _______ for the first year. ✔✔complimentary Which Prepaid Maintenance Plan can be sold in the Service Lane? ✔✔Lube, oil and filter plans

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