MOPAR EXAM22 - Understanding Mopar
Services (Rated A+)
Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and
filter change, tire rotation, fluid top off and ______. ✔✔complime
...
MOPAR EXAM22 - Understanding Mopar
Services (Rated A+)
Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and
filter change, tire rotation, fluid top off and ______. ✔✔complimentary multi-point inspection
The Mopar Vehicle Protection (MVP) _______ plan provides extended, Stellantis-backed
coverage on more than 5,000 components. ✔✔Maximum Care
How many years of complimentary maintenance do Wagoneer retail customers receive with the
Wagoneer Client Services program? ✔✔5 years
Which of the following is NOT available on the Mopar.com website? ✔✔Ability to lock/unlock
the vehicle
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and which other
service? ✔✔Fuel delivery
Express Lane Service departments are back by which brands? ✔✔Mopar, Pennzoil, Magneti
Marelli
Which customers are eligible to receive Ownership benefits? ✔✔All customers
How can you ensure that your customer has completed their enrollment setup before leaving the
dealership? ✔✔Have the customer perform an action using their vehicle's phone app
Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or the
______. ✔✔Roadside Assistance phone number
How can you help customers manage unexpected vehicle expenses? ✔✔Recommend applying
for the DrivePlus Mastercard
Stellantis Roadside Assistance is available 24 hours a day, ______ a week. ✔✔7 days
_______ is an Ownership benefit that helps customers track the status of a repair, see details of
their work order and interact with their Service Advisor in real-time. ✔✔Service Status
Where can you find VIN-specific information about available Connected Services and radio
features? ✔✔Owner Support Plus
When should you help your customer complete the enrollment process for their vehicle's
benefits? ✔✔Before they leave the dealership
Using the data from _______, dealerships can proactively reach out to customers for their
specific Service and Sales needs. ✔✔connected vehicles
________ is responsible for taking care of every customer who visits your dealership.
✔✔Everyone
Which of the following is NOT true about Connected Services? ✔✔Free subscription for 3 years
Which of the following is NOT true about the DrivePlus Mastercard? ✔✔Limited cashback on
Mopar purchases
Jeep Wave and Wagoneer Client Services are available _________. ✔✔24 hours a day, 7 days a
week
The focus of Mopar Customer Care is ______. ✔✔People
The Jeep Wave program is _______ for the first year. ✔✔complimentary
Which Prepaid Maintenance Plan can be sold in the Service Lane? ✔✔Lube, oil and filter plans
[Show More]
