Change Management Process
Introduction
IT Change Management is the process of requesting, analyzing, approving, developing,
implementing, and reviewing a planned or unplanned change within the IT infrastructure. The
...
Change Management Process
Introduction
IT Change Management is the process of requesting, analyzing, approving, developing,
implementing, and reviewing a planned or unplanned change within the IT infrastructure. The
Change Management process begins with the creation of a Change Request within the
company’s selected technology platform. It ends with the satisfactory implementation of the
change and the communication of the result of that change to all interested parties.
The IT Change Management Process
The primary goal of the IT change management organization is to accomplish IT changes in
the most efficient manner while minimizing the business impact, costs, and risks. All IT
changes within the company will be documented in the company’s selected technology
platform. To achieve this, the change management process includes the following primary
steps;
Formally Request a Change: All requests for change will be documented within the
company’s selected technology platform by creating a new change record. The
completion of a new request for change will be completed by the Change Coordinator
with input from the Change Requester.
Categorize and Prioritize the Change: The Change Coordinator will assess the
urgency and the impact of the change on the infrastructure, end user productivity, and
budget.
Analyze and Justify the Change: The Change Coordinator works with the change
requester and the change initiator to develop specific justification for the change and
to identify how the change may impact the infrastructure, business operations, and
budget. The Change Coordinators use this information to further research and develop
an extensive risk and impact analysis. When completing the analysis of the change,
the Change Coordinator must ensure they consider the business as well as the
technical impacts and risks.
Approve and Schedule the Change: The Change Coordinator uses the company’s
selected technology platform to record an efficient process for routing the Request for
Change (RFC) to the Change Coordinator, technical approvers, business approvers
and, in the event of a major or significant change, to the Change Advisory Board
(CAB) for approval or rejecti
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