CompTIA A+ Chapter 1
What is the first step in the six step troubleshooting process? - ✔✔Identify the problem.
How should you identify a problem? - ✔✔Question the user, identify any changes made
to the computer, and r
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CompTIA A+ Chapter 1
What is the first step in the six step troubleshooting process? - ✔✔Identify the problem.
How should you identify a problem? - ✔✔Question the user, identify any changes made
to the computer, and review documentation.
What is step two of the troubleshooting process? - ✔✔Establish a theory of probable
cause.
What is the third step in the troubleshooting process? - ✔✔Test the theory to determine
cause.
What happens if your first theory fails? What happens if all theories fail? - ✔✔If the first
theory fails, go back to step two and establish a different theory. If all theories fail,
escalate.
What is the forth step of the trouble shooting process? - ✔✔Establish a plan of action to
resolve the problem and implement a solution.
What is the fifth step of the troubleshooting process? - ✔✔Verify full system functionality
and, if applicable, implement preventative measures.
What is the final step of the troubleshooting process? - ✔✔Document findings, actions,
and outcomes.
What should you do before making any changes to the computer? - ✔✔Perform a
backup.
What should you do first when something isn't working? - ✔✔Check the connections
inside and outside the computer. Make sure to use probable cause when determining
which.
What if the problem is electrical such as a circuit breaker trip? - ✔✔Contact your
building supervisor or manager so they can contact an electrician to fix the issue.
You're informed that four consecutive computers will not turn on and they're all
connected to one outlet. What would be the probable cause and solution to the
problem? - ✔✔Probable cause would dictate that the circuit is overloaded. I would reset
the breakers and verify that everything is working properly.
What should you do after resolving the issue? - ✔✔I would make sure that the
computers and monitors worked properly by rebooting them repeatedly. I would then
take preventative measure to ensure that the problem would not occur again.
What would your preventative measures be? - ✔✔I would either move a computer to
another outlet, or contact an electrician to install a new circuit.
What should you do after taking preventative measures? - ✔✔Document the findings,
actions, and outcomes.
What are field replaceable units (FRU)? - ✔✔Power supplies, hard drives, and RAM.
What are the tools you should have in your toolkit? - ✔✔1. antistatic strap,
2. demagnetized Philips head screwdriver,
3. multimeter,
4. power supply tester,
5. torx screwdrivers,
6. hex screwdrivers,
7. plastic tweezers,
8. compressed air,
9. penlight,
10. magnifying glass
What do antistatic straps protect fro
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