USPS Exam 421 Window Clerk Practice USPS Mission Correct Answer- Provide, trusted, affordable, universal
24-Hour Clock Correct Answer- Improve effectiveness through standardization & innovation. End-to-end process to en
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USPS Exam 421 Window Clerk Practice USPS Mission Correct Answer- Provide, trusted, affordable, universal
24-Hour Clock Correct Answer- Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods Correct Answer- Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC Correct Answer- Automated Postal Centers
Automated Postal Centers Correct Answer- Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile Correct Answer- Determines operational startup & staffing.
CET Correct Answer- Critical Entry Time
Clearance Time Correct Answer- Mail is cleared for dispatch.
18:00 Correct Answer- Carriers in from street.
20:00 Correct Answer- 80% of collection mail should be cancelled at the P&DC.
23:00 Correct Answer- Out of primary processing.
24:00 Correct Answer- Secondary Operations Complete
04:00-09:00 Correct Answer- Distribute to DDC/DDU
07:00 Correct Answer- 100% of DPS 2nd pass complete.
Core Responsibility Correct Answer- Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet Correct Answer- Online resource to find handbooks, manuals, publications.
Directives Correct Answer- Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service.
DMM Correct Answer- Domestic Mail Manual
Domestic Mail Manual Correct Answer- DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
IMM Correct Answer- International Mail Manual
International Mail Manual Correct Answer- IMM - Mailing conditions for each country, also includes a list of countries.
ASM Correct Answer- Adminstrative Support Manual
Administrative Support Manual Correct Answer- Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM Correct Answer- Postal Operations Manual
Postal Operations Manual Correct Answer- Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM Correct Answer- Employee & Labor Relations Manual
Employee & Labor Relations Manual Correct Answer- Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.
F101 Correct Answer- Field Accounting Procedures
AS or MS Correct Answer- Handbook ID for Administrative Support Manual (ASM)
DM Correct Answer- Handbook ID for Domestic Mail Manual (DMM)
EL or P Correct Answer- Handbook ID for Employee & Labor Relations Manual (ELM)
M Correct Answer- Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO Correct Answer- Handbook ID for Postal Operations Manual (POM)
Publications Correct Answer- Primarily for public, marketing and mail guidelines.
Postal Bulletin Correct Answer- Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms Correct Answer- Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 Correct Answer- Information regarding directives and forms catalog.
#1 Business Goal Correct Answer- Strengthening customer relationship.
Value, Exceptional Service, Reliability Correct Answer- Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship Correct Answer- Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers Correct Answer- Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services Correct Answer- Priority, Express, Parcel Select,
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