MOPAR EXAM22 - Customizing
Essentials (2022/2023) Graded A+
You've successfully added Mopar rock rails and all-weather floor mats to Steve's new Wrangler
purchase. Which best practice should you follow next? ✔✔Contact
...
MOPAR EXAM22 - Customizing
Essentials (2022/2023) Graded A+
You've successfully added Mopar rock rails and all-weather floor mats to Steve's new Wrangler
purchase. Which best practice should you follow next? ✔✔Contact Steve the day after delivery
and a few weeks later to see if he has questions.
Terry is in for a service visit in his Dodge Challenger. You notice he has an SRT hat and a stack
of automotive magazines in his back seat. Which vehicle aspect appears to be important to
Terry? ✔✔Performance
What does NOT indicate an off-road lifestyle for a customer? ✔✔Likes the latest and greatest
technology
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? ✔✔Fall silent and wait for the customer to explain his or her
rationale.
What accessory is typically associated with the performance customer lifestyle. ✔✔Cold air
intake kit
What can you do to better understand a customer's lifestyle and recommend products that fit his
or her needs? ✔✔Ask the right questions.
What is the best way to initiate an accessories sale to a Gladiator customer? ✔✔Ask the
customer questions to understand their interests, wants and needs.
Which is NOT a best practice for customer conversations? ✔✔Tell the customer what you think
is right for them.
Which can you use to show the off-road personalization options that could benefit a Jeep 4xe
buyer? ✔✔4xe Dream Card
What accessory is typically associated with the comfort and convenience customer lifestyle?
✔✔Cargo bins
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica
customer? ✔✔So, how will you be using your Pacifica?
You can evaluate a customer's _____ to determine whether to try overcoming their objection to
buying an accessory. ✔✔body language
Jim just bought his Ram 1500. After picking up on clues about his lifestyle, you suggest
accessories that might be useful to him. However, he makes it clear that he's not interested at this
time. Which best practice should you employ next? ✔✔Follow up the day after delivery, and
again a few months later to ask if there is anything you can do to make his ownership experience
more enjoyable.
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