MOPAR > QUESTIONS & ANSWERS > MOPAR EXAM22 - Customizing Essentials (2022/2023) Graded A+ (All)

MOPAR EXAM22 - Customizing Essentials (2022/2023) Graded A+

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MOPAR EXAM22 - Customizing Essentials (2022/2023) Graded A+ You've successfully added Mopar rock rails and all-weather floor mats to Steve's new Wrangler purchase. Which best practice should you follow next? ✔✔Contact Steve the day after delivery and a few weeks later to see if he has questions. Terry is in for a service visit in his Dodge Challenger. You notice he has an SRT hat and a stack of automotive magazines in his back seat. Which vehicle aspect appears to be important to Terry? ✔✔Performance What does NOT indicate an off-road lifestyle for a customer? ✔✔Likes the latest and greatest technology When a customer says they are not interested in accessorizing their vehicle, which can sometimes be the best response? ✔✔Fall silent and wait for the customer to explain his or her rationale. What accessory is typically associated with the performance customer lifestyle. ✔✔Cold air intake kit What can you do to better understand a customer's lifestyle and recommend products that fit his or her needs? ✔✔Ask the right questions. What is the best way to initiate an accessories sale to a Gladiator customer? ✔✔Ask the customer questions to understand their interests, wants and needs. Which is NOT a best practice for customer conversations? ✔✔Tell the customer what you think is right for them. Which can you use to show the off-road personalization options that could benefit a Jeep 4xe buyer? ✔✔4xe Dream Card What accessory is typically associated with the comfort and convenience customer lifestyle? ✔✔Cargo bins Which question would you use to find out more about the lifestyle of a Chrysler Pacifica customer? ✔✔So, how will you be using your Pacifica? You can evaluate a customer's _____ to determine whether to try overcoming their objection to buying an accessory. ✔✔body language Jim just bought his Ram 1500. After picking up on clues about his lifestyle, you suggest accessories that might be useful to him. However, he makes it clear that he's not interested at this time. Which best practice should you employ next? ✔✔Follow up the day after delivery, and again a few months later to ask if there is anything you can do to make his ownership experience more enjoyable.

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