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IT 340 Module Four Troubleshooting| IT 340 Module Four-Troubleshooting Assignment So

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IT_340_Module_Four_Troubleshooting.docx IT 340 Module Four-Troubleshooting Assignment Southern New Hampshire University Troubleshooting and Proposed Solution The Austin office is the Newton Ad Agency headquarters and ...

IT_340_Module_Four_Troubleshooting.docx IT 340 Module Four-Troubleshooting Assignment Southern New Hampshire University Troubleshooting and Proposed Solution The Austin office is the Newton Ad Agency headquarters and the internet backbone of the company. This office houses the IT department and centrally manages all LAN, WLAN, WAN and VPN services so it™sunlikely that the connection issues are originating from there. The issue also seems to only be affecting the Minneapolis location so the most likely scenario is that the root cause is within the Minneapolis location. That™s where we™ll want to start troubleshooting. An intermittent connection is often caused by one or more of the following issues; ï‚·Physical or electronic interference from devices including but not limited to cordless phones, TV™s, microwaves, or large metal obstructions. ï‚·Wireless networks in the area running at the same frequency. ï‚·Physical obstructions like walls or furniture. ï‚·Corrupt Windows System files. ï‚·Problems caused by Windows updates. ï‚·Malware or Virus™. ï‚·External DNS server issues. ï‚·ISP outages. The first step in troubleshooting these types of errors is to check for ISP outages in the area. Most providers have a website showing outages that can be accessed easily. If not, we™d just give them a call and ask. Assuming there are no outages in the area, the next step would be to power everything down, all computers, modems, routers, printers, etc. connected to the network. We know the Minneapolis office has. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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