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City University of Hong Kong - IS 34303430tutorialsolution(all)

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Tutorial Week 1 Solution Identifying Processes and Activities at UBL Processes and activities 1. Faculty member submits a textbook adoption request about 2 months before the beginning of each seme ... ster. 2. Store manager decides on the number of copies to be ordered for each textbook in the adoption request based on history of books sales and books in stock. 3. Store assistant prepares a request for quotation for a book if he/she finds that there is no valid quotation and sends it by email/fax to its publisher 4. Store manager receives response for the quotation from the publisher. 5. Store manager decides the number of copies to be ordered for each book from a publisher and sends the purchase order to the publisher. 6. Store assistant receives delivery of books and verifies the contents against the corresponding purchase orders 7. Sales person at the sales counter sells books to customers and collects payments by cash or credit card. 8. Store manager prepares management reports such as sales reports for every year, every month, and every week for the management, and reports for individual course textbook sales for each semester. 9. Customer searches for books on the shelf, or asks the help from the sales person who uses an in-store search the available stock on the computer. Problems and opportunities 1. Lots of manual activities and paper work in daily operations and it is suggested to boost efficiency by automating activities such sending and receiving quotations, and preparing purchase orders. 2. Predicting demand for textbooks is difficult. System should allow students to preorder textbooks or employ forecasting techniques that make use of historical data. 3. No personalized customer service and it is suggested to enhance customer service level by providing membership scheme, customized promotion and loyalty rewarding scheme. [Show More]

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