successful business change? 3 things - ANSWER uncover root causes of problems
identify issues to be addressed
ensure any solution aligns with business needs
what is included in the Business Change lifecycle? 6
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successful business change? 3 things - ANSWER uncover root causes of problems
identify issues to be addressed
ensure any solution aligns with business needs
what is included in the Business Change lifecycle? 6 things - ANSWER Alignment
Definition
Design
Implementation
Realisation
(all linked to the business case)
what is CBAM? - ANSWER Concerns Based Adoption Model
in BCL what is alignment? - ANSWER Strategic analysis of the organisation to the external ever changing environment
in BCL what is definition? - ANSWER Analysis of the opinions, concerns, knowledge and ideas in order to identify quantifiable supporting data
in BCL what is design? - ANSWER Changing business processes, IT, operations, job descriptions. Creating and testing before roll out
in BCL what is implementation? - ANSWER Change management with supporting documentation for training and support
in BCL what is realisation? - ANSWER Looking retrospectively at the business case to ensure planned benefits accrue and benefits are realised
what is strategic analysis? - ANSWER -Typically the work of Strategic Analysts and Senior managers
-should have access to organisation strategy in order produce processes and IT systems solutions
-use of technology to drive business change
what is business analysis? - ANSWER -investigate business systems
- resolve localised business issues
-consider processes, IT systems, and resources
-recommend with supporting business case business improvement options
what is systems analysis? - ANSWER - analysing and specifying IT system requirements
-consider options for the IT solution
-often referred to as System Designers and Developers
what is the holisitic approach? - ANSWER -root causes, not symptoms
-Business improvement, not IT change
- Options, not solutions
- Feasible, contributing requirements, not all requests
-the entire business change lifecycle, not just requirements definition
-negotiation, not avoidance.
What is the POPIT model? - ANSWER -People - required skills? motivated? do they understand the business objectives?
- Organisation - is there a supportive management style? are jobs and responsibilities well defined? is there collaborative cross functional working?
- Processes - are they well defined and communicated? good IT support or workarounds? does the process require documents to be passed around the org unnec/ any potential for delay or errors?
-Information - do staff have info to conduct their work effectively? are managers able to make decisions based on accurate and timely information
-Technology - do the systems support the business as required? do the systems provide the information needed to run the organisation?
definition of a business analyst? - ANSWER -investigate business systems
- evaluate actions
- document business requirements
- elaborate requirements
- may also: strategy implementation, business case production, benefits realisation, specification of IT requirements
BA competencies? - ANSWER -communication
-relationship building
- influencing
-working as a team
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