Running Head: C208 CHANGE MANAGEMENT AND INNOVATION – TASK 1
Change Management and Innovation – C208: Task #1
Student Name: Jade Smith
March 8, 2020
Western Governor’s University
C208: CHANGE MANAGEMENT AND INNOVATI
...
Running Head: C208 CHANGE MANAGEMENT AND INNOVATION – TASK 1
Change Management and Innovation – C208: Task #1
Student Name: Jade Smith
March 8, 2020
Western Governor’s University
C208: CHANGE MANAGEMENT AND INNOVATION – TASK 1
CHANGE MANAGEMENT & INNOVATION – TASK 1
A. Current State of the Agency
A.1. Agency Mission
The Health Department (HD) is dedicated to “improving the health, safety and wellbeing of Texans with good stewardship of public resources” according to their inaugural
business plan (HD, 2019). The organization is charged with providing healthcare for the
residents of Country using public funds while meeting federal and state requirements and
mandates. The agency oversees all aspects of healthcare including acute and long-term
care, mental and behavioral health, state owned residential treatment facilities, and
community service programs related to the health and well being of all Texans. The agency
strives to make a positive difference in the lives of the people they serve (HD, 2019). The
mission has been in place since the agency’s inception and was developed by the legislative
branch through a bill consolidating twelve agencies into five distinct agencies under the
oversight of HD. The employees and various internal stakeholders are familiar with the
mission of the agency and, as public servants, buy into the mission of the agency. External
stakeholders have high expectations of HD to carryout their mission and provide the most
cost-effective services to Texans. The HD Blueprint for a Healthy Country outlines the vision
and mission of the organization and all stakeholders are encouraged by HD executives to
read and understand the goals of the agency.
A.1.a. Three-Year Goals
The agency outlines numerous goals dedicated to their mission to make a positive
difference in the lives of the people they serve in their inaugural business plan. All levels of
C208: CHANGE MANAGEMENT AND INNOVATION – TASK 1
leadership and subject matter experts provided suggestions and details of the business
plan to ensure agency buy in and collaboration. The plan specifies the agency’s goals for
improving efficiency, effectiveness, and process improvement (HD, 2019). In preceding
years, the executive commissioners have produced various different agency-wide plans and
reports with limited involvement from all levels of staff. The current executive
commissioner ensured all areas were at the table when discussions about the agency’s
future were discussed. The inclusion of all program areas allowed for a greater level of buy
in from the individuals employed by the agency, as well as the stakeholders impacted by the
service provisions of the agency.
The first of the goals identified in the annual business plan covers their purchasing
responsibilities. Over the past five years, the agency received an abundance of negative
press surrounding the procurement and contracting division and numerous agency leaders
lost their positions in the agency. The goal surrounding procurement and contracting
services is to strengthen the organizational structure and develop tools and resources for
employees to properly carry out their functions for the agency (HD, 2019). The agency
plans to perform a transformation of the way procurement and contracting services are
carried out at the agency.
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